Seller Return Policy

How to get back your product

Eluxlove values your satisfaction and confidence in our platform. Our Seller Return Policy ensures transparency and fairness in every transaction. Should you, as a seller, encounter a situation where the sold item is disputed or returned by the buyer due to authenticity concerns or discrepancies, we facilitate a thorough investigation. If the item is returned in its original condition and meets the outlined terms, we strive to protect your interests by evaluating the situation fairly. Our aim is to ensure a smooth resolution that aligns with our commitment to both seller and buyer satisfaction.


Eluxlove aims to make the process of returns hassle-free for its customers. As a seller, you can choose to return your item whether you are consigning it or listing it with us. Should you wish to cancel/amend/recall your product/s from Us, you need to contact us on info@eluxlove.com with the details. Our experts will then start the process of return!

PLEASE FIND THE SCHEDULE OF CHARGES AND TERMS

S.no CRITERIA CONSIGNMENT LISTING
1 Return after Contract period Shipping charges No charges
2 Premature termination of contract/Delisting INR 500+Shipping charges INR 500
3 Consignment/Listing cancellation before curation process INR 500/- INR 500/-
4 In-authentic product identify under curation process INR 2500/- INR 2500/-
5 Cancellation/return of product by buyer This is can either be in our stock or if you would like the item back, one-way Shipping charges will apply This is can either be in our stock or if you would like the item back, one-way Shipping charges will apply
6 Product recall after product being dispatched by us to the buyer INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product INR 2500 or 5% of the transaction value (whichever is higher) + shipping charges per product

Please find below authentication charges for your reference in case of a counterfeit product.

AUTHENTICATION CHARGES

BRAND CHARGES
HERMES Rs 8000/-
CHANEL RS 4000/-
LOUIS VUITTON RS 2000/-
DIOR RS 2000/-
GOYARD RS 2000/-
REST OF THE BRAND RS 1500/-
Terms:
  • Please note that return requests are time bound. If you have multiple items listed or consigned with us, a one-time fee is applicable. However, if you decide to keep the rest of the products listed with us, and return a few, return charges will be applicable should you wish you recall other products at a different time.
  • Please note that any restoration/repair done to improve the condition category of your product/’s will be chargeable at return before or after the contract period is over.
  • Also, no returns will be accepted once the product is delivered to the buyer unless the buyer cancels the order themselves.
  • Eluxlove does not take guarantee for the return of an item if your products are already on their way to the buyer as delivery and shipments are carried out by a third-party courier service. While you might have requested for a return, we cannot guarantee it.